![]() Recovery: This reinstalls Chrome OS from an external source, like a flash drive.Afterward, you’ll need to link it to your account, redownload apps, and so on. Powerwash: This resets the Chromebook back to its factory settings, returning it to its out-of-the-box state.Hard reset: This resets the hardware settings only, such as the keyboard and camera.If this happens, you need to perform a full recovery, one of the three important (but very different) options for wiping your Chromebook: This is a serious error that indicates a possible problem with the operating system (OS). Step 5: If your Chromebook updated, select the Restart button to complete. This checks for the latest version and installs any updates. Step 4: Choose the Check for updates button. Step 3: Choose About Chrome OS listed on the left. Step 2: Select the Gear icon located on the pop-up menu. Step 1: Select the System clock located in the bottom-right corner. However, you can manually check by performing the following: It will then ask you to restart to complete the update. In most instances, a Chromebook should automatically check for updates and install the latest when it’s connected to the internet. If that doesn’t work, check for a system update - something may have gone awry that Google needed to fix on the software side. Step 3: Press your Chromebook’s Power button to turn it back on. Step 2: The screen dims, and a pop-up appears. Step 1: Select and hold the Power button. If your Chromebook runs like a snail, your best bet is to just restart and see if the performance issue clears. Systemwide issues Your Chromebook runs very slowly You can choose to Save session log to record all this current information for later analysis or repair notes. If you see a function that doesn’t register as a success, that may be the source of your problem. If all went well, you should see a success marker beside each function. ![]() Battery tests will show basic charging info, but other tests will bring up an itemized list of the functions the test performed. Step 3: Tests may take a couple of minutes or even 15 to 20 minutes depending on what you are measuring. If you’ve narrowed down your problem to an issue like your battery, or you notice an issue like a particularly high CPU temperature, then select the appropriate option. Step 2: View your current data and check for any suspicious issues. Select the round Launcher button at the bottom-left of the screen, and use the search box at the top to type in “diagnostics.” The app should pop up with an icon that looks like a heart monitor line. Step 1: The Diagnostics tool is not currently in the app drawer, so you’ll have to go looking for it. Here’s how to use it if your Chromebook has the latest updates. If you’re struggling to understand a problem, it’s a good idea to pop this app open and run the appropriate test, keeping an eye on the data as you use the rest of our guide for more specific issues.
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